Posts by Anna Grantham
Transforming Customer Care: AI’s New Role in Your Business
We’ve all experienced the frustration of an automated phone tree that doesn’t solve your problem, the website that makes it impossible to reach a live person, or the AI chatbot that offers only three choices, none of which is the reason you need help. For many customers, AI has come to represent the opposite…
Read MoreStrategies for a Successful Hybrid Team
In February 2020, nearly everyone on the Tarkenton team was working in one place. We all came into the office five days a week, from the start of the day to the end. Little did we know that just a few weeks later, that would change – and that shift has continued to this…
Read MoreIdeas at Work – Developing a Deep Bench
In the 2000 NFL Draft, the New England Patriots decided to select a quarterback in the 6th round. That late in the draft, they weren’t looking for a starter; they already had former #1 pick Drew Bledsoe. They didn’t even need a backup; they had two other quarterbacks on the roster, too. But head…
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