Client Support Solutions
Delivering exceptional products or services is only half the equation. At Tarkenton, we recognize the foundational role of white-glove support in crafting an amazing customer experience. Our multichannel client support solutions are designed with one thing in mind: ensuring that your clients don’t just feel satisfied, but truly valued.
We aim to solve customers’ problems, and then go above and beyond to build a stronger relationship. By taking the helm of support, we allow our partners to focus on their core strengths, confident in the knowledge that their clients are in expert hands.
Phone Support
Immediate, direct, and personal. Our phone support teams are trained to resolve calls efficiently and empathetically, ensuring that every call ends with a satisfied client.
We can set up unique lines for your clients, answer on your behalf, and document each conversation for future follow ups. That can include screening for future sales opportunities, giving your sales teams the edge for converting interested prospects.
Live Chat
In today’s fast-paced digital landscape, instant solutions matter. Many users, particularly younger customers, are comfortable with and even prefer the immediacy of online live chat support. Tarkenton’s live chat team offers real-time assistance, answering questions and providing guidance when clients need it most.
We can integrate this service directly into your website, and make it easy for interested prospects or current clients to ask their important questions right as they come up. Those fast answers drive increased sales, utilization, and retention.
Email Support
In today’s fast-paced digital landscape, instant solutions matter. Many users, particularly younger customers, are comfortable with and even prefer the immediacy of online live chat support. Tarkenton’s live chat team offers real-time assistance, answering questions and providing guidance when clients need it most.
We can integrate this service directly into your website, and make it easy for interested prospects or current clients to ask their important questions right as they come up. Those fast answers drive increased sales, utilization, and retention.
Bilingual Support
Nothing beats clarity in communication. Tarkenton’s client support team includes individuals who are fluent in both English and Spanish, across all support channels. That helps clients feel more comfortable that they are truly being heard and understood, and not being lost in translation.
Offering both English and Spanish support ensures higher satisfaction and more effective communication. That multilingual team is also available to support your organization on other elements of our partnership, including content, marketing, and more.