Transforming Customer Care: AI’s New Role in Your Business

By Anna Grantham | March 26, 2024

 We’ve all experienced the frustration of an automated phone tree that doesn’t solve your problem, the website that makes it impossible to reach a live person, or the AI chatbot that offers only three choices, none of which is the reason you need help. For many customers, AI has come to represent the opposite…

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Choosing a Technology Partner for Your Business

By Josh McCormick | March 12, 2024

 Is it time to update your technology? Businesses sometimes think of their technology or IT functions as something that’s always there in the background. Some even assume that because it’s worked for so long, it doesn’t need to be changed. But if right now – in 2024 – you’re using a tool that was…

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